Customer Advocate

The Role

Apollo.io is looking for a high-performing, sales-driven Customer Advocate who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll play a key part in driving revenue and accelerating conversions through real-time chat interactions.

This is a dynamic opportunity for someone who is both a product expert and a strategic seller, someone who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint. This is an on-site opportunity in our WeWork office space in Reforma. 

What You'll Do

• Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales.
• Go above and beyond to ensure client satisfaction and success at all times.
• Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo.
• Proactively upsell and cross-sell relevant product features that match the customer’s business goals.
• Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
• Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.
• Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.
• Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience.

Your Background

• At least 1-2 years of experience working in a customer-facing role (customer support, sales, or similar), in a SaaS, Fintech, BPO, E-commerce, or fast-paced environment.
• English communication skills at B2 level (or higher), both written and verbal.
• Proven history of achieving top performance.
• Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
• Customer-centric, working to understand the questions that customers ask to help them resolve their business. 
• Clear and confident written communication skills, especially in live chat or email settings.
• Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.