Customer Growth Sales Manager (SMB)

The SMB Customer Growth Sales Manager will be responsible for hiring, training, coaching, and leading a team of ~7-9 Account Executives. The SMB segment includes Klaviyo’s install base customers who each drive $2.5-30M in annual revenue. The manager will constantly raise the bar of excellence in hiring, development, holding direct reports accountable to KPIs, operating highly effectively cross-functionally, and providing Senior Sales Leadership with accurate forecasts and any notable updates or learnings from the field. Our past three Quarterly Earnings Reports have highlighted SMB Customer Growth work, cross-sell sales growth excellence, and specific customers sold by this organization. This is an opportunity to lead a team that is immediately impacting the growth of Klaviyo as a public company. 

This is a hybrid position based in our Denver office, with the expectation of 3 days/week in-office. The on-target-earnings include a 60% base salary and 40% uncapped variable, plus restricted stock units and benefits.

How You Will Make a Difference:

• Recruit, interview, hire, train, and retain top talent
• Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
• We invested in Force Management (Command of the Sale/MEDDPIC) and while experience here is a plus, this is also an opportunity to develop yourself and your sales professionals with the most elite level of sales process
• Manage the accuracy of the forecast and identify lead indicators of success
• Demonstrate high emotional intelligence and adapt your communication and/or coaching style accordingly to your direct reports
• Drive efforts in generating and closing cross-sell and upsell opportunities
• Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
• Oversee and inspect the daily workflow of your team in order to promote KPI accountability and identify coaching opportunities
• Identify and address gaps in performance or areas for improvement and build strategic coaching plans
• Lead weekly 1:1s with direct reports and weekly team meetings that motivate and enable the team around key objectives
• Provide constructive and timely performance evaluations
• Share constructive and timely career development discussions
• Handle discipline and termination of employees in accordance with company policy
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
• Continuously experiment with AI tools—testing, learning, and sharing insights to keep the team and organization ahead of the curve, as well as championing new applications that accelerate workflows and elevate quality responsibly.

Who You Are:

• 3+ years of Sales Management experience leading sales teams that require both complex and transactional deal cycles
• Proven track record of being a consistent top sales performer with a multi-product/platform sales process – experience in the MarTech or Ecommerce space is ideal
• Highly organized, process driven, and cross-functional relationship builder
• Comfortable being uncomfortable in an extremely fast paced, constantly changing growth environment
• Displays ownership of their team/business with an operationally driven management operating cadence
• Passionate about training, coaching, leadership, and development
• Confident and comes to the table with a learning mindset and point of view around sales excellence
• Highest caliber sales professional with experience managing multiple internal and external stakeholders
• Willing to travel 1-2X/qtr for marketing events, leadership offsites, conferences, customer on-sites
• Data-driven, detail oriented, organized, and a self-starter
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table.As part of your craft, you’re curious, adaptable, and eager to deepen your fluency in AI (understanding capabilities, limits, and risks) as part of your craft. You don’t wait to be told what tool to try—you explore, test, and share what works.

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