Technical Account Manager

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualises customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

As a Technical Account Manager, you will play a crucial role in serving as the bridge between our customers, CSMs, and our product/engineering teams, ensuring smooth integration, technical support, and expert consultation to optimize the value of the Gong Platform and Products. 

RESPONSIBILITIES

• Consult with clients on customisation options, system configurations, & optimization strategies to enhance the performance of our platform.
• Provide support and recommendations on best practices for implementing and utilizing our platform.
• Act as the product subject matter expert, providing in-depth knowledge and guidance to customers on the technical aspects of all our current products (Engage, Forecast, AI); partner with Professional Services or Customer Success upon request to provide guidance on customer engagements in order to drive healthy adoption
• Act as a specialist resource & technical SME to other internal teams & beta customers as Gong releases new products & features
• Establish our post-sale motion to support the go-live of new features & products, primarily focused on how they will impact our existing methodologies
• Conduct integration consultations with customers to facilitate seamless integration of 3rd party tools, or into their existing systems and processes.
• Address complex technical setup questions from clients, troubleshooting issues, and providing solutions to technical challenges.

QUALIFICATIONS 

• Proven experience in a technical account management or similar role, preferably in a technology-driven/SAAS industry.
• Strong technical aptitude and understanding of software development, database management, API integrations, and other technical concepts.
• Excellent communication skills with the ability to effectively communicate complex technical information to non-technical stakeholders.
• Strong exec presence & confidence in speaking to C-Level executives
• Top tier project management skills; ability to take ownership and drive progress forward, escalate blockers as needed
• Experience working cross-functionally with product & engineering, as well as GTM teams (Sales, Customer Success)
• Customer-focused mindset with a passion for delivering exceptional technical support and consultation to clients.

PERKS & BENEFITS 

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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