Zendesk

Item: Zendesk
Rating: 3.5
Author: RepVue

864 Employee Ratings

864 Ratings

89% Verified

3.5

Rate this Company

RepVue Score

0

Zendesk

864 Employee Ratings

89% Verified

3.5

80.33

RepVue Score

Home CompaniesZendesk

Profile Highlights

Competitive Salaries

OTE at Zendesk is highly competitive for several roles compared to industry peers. View salaries

Job Openings

Zendesk is hiring! Check out their job openings.

Performance Category Ratings

See how employees rated Zendesk in RepVue’s key performance categories

Category Score

Industry Percentile

Industry Rank

Culture and Leadership

3.1

45th%of Software orgs

# 1,059of 1,903 Software orgs

Base Compensation

3.7

55th%of Software orgs

# 856of 1,903 Software orgs

Incentive Compensation Structure

3.6

60th%of Software orgs

# 754of 1,903 Software orgs

Product - Market Fit

4.0

63rd%of Software orgs

# 694of 1,903 Software orgs

Professional Development and Training

3.1

53rd%of Software orgs

# 877of 1,903 Software orgs

Inbound Lead / Opportunity Flow

2.8

50th%of Software orgs

# 937of 1,903 Software orgs

Diversity and Inclusion

3.9

62nd%of Software orgs

# 716of 1,903 Software orgs

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About Zendesk

San Francisco - Oakland, CA

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great...More

Percent that Attain Quota?

Typicalof team members typically hit their quota

Software Industry Average

40%

Global Average

42%

Quota Attainment at Zendesk

Salaries

Job Role

Median Base Pay

Median OTE

Top Performer

Sales EngineerSalary data from 15 ratings

Base Pay$145k

OTE$175k

Top Performers$213k

Customer Success ManagerSalary data from 3 ratings

Base Pay$90k

OTE$115k

Top Performers$153.3k

Sales ManagerSalary data from 5 ratings

Salaries at Zendesk

Reviews

Former Employee

2.6

May 16, 2024

Zendesk has an amazing product which is truly one of the best in the industry. It used to be a great place to work too until PE took over and flipped it upside down. Theres no rhyme or reason to who gets what territory, quotas are essentially the same no matter what territory you have (greenfield territories have same quota as territories with a history of high...Read More

Useful

Current Employee

2.7

May 16, 2024

My overall experience was decent not much career progression but decent.

Useful

View All Reviews

Reviews at Zendesk

Anonymous Q&A

Anonymous Sales ProMay 16, 2024

What specific examples can you share that showcase the sales organization culture at Zendesk?

Current Zendesk EmployeeTop AnswerMay 16, 2024

5 Answers

Anonymous Sales ProFeb 19, 2024

How challenging is it to outsell competitors in the industry while working at Zendesk?

Current Zendesk EmployeeTop AnswerFeb 19, 2024

3 Answers

View all Q&A

Anonymous Q&A at Zendesk

Employee Ratings

Total Employee Ratings

Total Ratings

864

Ratings Verified by RepVue

Verified Ratings

89%

Job Categories

Account Executive

495

57%

SDR / BDR

202

23%

Leadership Roles

Account Management

Sales Engineer / Solution Consultant

Customer Success

Sales Enablement

Other

Employee Status

Ratings submitted by current employees

637

74%

Ratings submitted by former employees

227

26%

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Frequently Asked Questions

Zendesk has an overall employee rating of 3.5 out of 5 and a RepVue score of 80.33. They are ranked #796 out of all Software organizations.

Currently it is reported that 40.5% of the reps at Zendesk are hitting quota.

Zendesk has a rating of 3.1 out of 5 for culture and leadership. They are ranked #2421 in this category out of 5696 companies.

Zendesk has a rating of 4.0 out of 5 for Product - Market Fit and is ranked #694 out of 1903 Software companies.