Customer Account Manager

InRule Technology®, Inc. is a PE-backed SaaS company with hundreds of customers in more than 40 countries. Our integrated Decision Intelligence Platform (DIP) combines decisioning, process automation, and machine learning to help IT and business leaders make better decisions faster, operationalize AI, and improve complex processes.

We are trusted by some of the world’s largest banks, insurance companies, healthcare organizations, and governments for mission-critical applications. By making automation accessible, InRule increases productivity, drives revenue, and delivers exceptional business outcomes.

We are seeking a driven and customer-focused Customer Account Manager to own a defined book of accounts and serve as a trusted partner to our clients. In this sales-focused role, you will be responsible for driving renewals, expanding relationships within accounts, and ensuring customer satisfaction in close collaboration with our Customer Success (CS) team. Your success will be measured by bookings performance and overall account growth.

Key Responsibilities

• Own and manage a portfolio of assigned customer accounts.
• Build and maintain strong, long-term client relationships, acting as the primary point of contact.
• Partner closely with the Customer Success team to ensure seamless onboarding, adoption, and ongoing value delivery.
• Drive contract renewals and identify expansion opportunities to grow revenue within existing accounts.
• Develop account strategies to achieve or exceed sales quotas and growth targets.
• Proactively identify customer needs and align solutions that drive business outcomes.
• Maintain accurate forecasting and pipeline management in CRM systems.
• Represent the voice of the customer internally, collaborating with Sales, CS, and Product teams.

Required Skills and Experience

• 3+ years of experience in software sales, account management, or a similar role with a proven track record of hitting or exceeding quotas.
• Strong understanding of SaaS and software business models.
• Demonstrated ability to manage complex customer relationships and negotiations.
• Excellent communication, presentation, and relationship-building skills.
• Highly organized, with the ability to manage multiple priorities and deadlines.
• Collaborative team player who thrives in cross-functional environments.

Performance Metrics

• Quota attainment (renewals, upsell, cross-sell, and net new bookings).
• Customer retention and satisfaction within assigned accounts.
• Growth of revenue within the existing customer base.

Location

• Chicago, IL or Remote (Residence in the US is required)

Compensation & Benefits

• Competitive Salary: $65K Base/ $65K Variable per year. Commensurate with experience and industry standards.
• Benefits: Includes comprehensive health insurance, 401(k) retirement, paid time off, and opportunities for professional development