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Customer Success Manager Salaries

How much do Customer Success Managers make? The median base salary for Customer Success Managers is $95,000. The median total compensation or OTE is $130,000. Data updated on 03/16/2025

Median Base Salary
$95,000
No change in the last year
Median On-Target Earnings
$130,000
1%
in the last year
Top Performer Earning Potential
$211,076
1%
in the last year
Current % that Attain Quota
64.9%
8%
in the last year
Distribution of Earnings
See how many Customer Success Managers are within each earnings range for base salary and for on-target earnings
Base Salary
On-Target Earnings
Percent that Attain Quota
See the % of Customer Success Managers to hit quota in the last 12 months.
Coming soon
Current % that Attain Quota
Current Attainment
64.9%
Avg Deal Size
$147k
Highest Paying Companies for Customer Success Managers
See which companies pay their Customer Success Managers the most in 2025. This list is sorted by highest OTE (on-target earnings). Data updated 03/16/2025
Company
Base Salary
Median OTE
Top Performer
1
IBM
IBMIBM
80.97
$160,000
$290,000
$506,250
2
Snowflake
SnowflakeSnowflake
86.08
Hiring
$110,000
$280,000
$610,000
3
Model N
Model NModel N
84.49
$185,000
$280,000
$568,000
4
Mulesoft (Salesforce)
Mulesoft (Salesforce)Mulesoft (Salesforce)
84.61
Hiring
$115,000
$275,000
$440,000
5
Google Cloud
Google CloudGoogle Cloud
85.26
$145,000
$255,000
$481,000
6
Microsoft
MicrosoftMicrosoft
86.94
$145,000
$245,000
$388,214
7
BMC Software
BMC SoftwareBMC Software
80.09
$120,000
$235,000
$420,000
8
Splunk
SplunkSplunk
85.34
$175,000
$232,000
$222,400
9
Conga
CongaConga
79.27
$130,000
$230,000
$510,000
10
Manhattan Associates
Manhattan AssociatesManhattan Associates
84.28
Hiring
$90,000
$225,000
$272,000
11
CB Insights
CB InsightsCB Insights
77.64
$145,000
$225,000
$242,000
12
Wiz
WizWiz
88.82
$180,000
$215,000
$214,000
13
Databricks
DatabricksDatabricks
87.31
Hiring
$170,000
$210,000
$505,000
14
Slack (Salesforce)
Slack (Salesforce)Slack (Salesforce)
82.26
$168,000
$210,000
$302,000
15
Coupa Software
Coupa SoftwareCoupa Software
78.66
$150,000
$210,000
$242,000
16
Dell Technologies
Dell TechnologiesDell Technologies
80.73
Hiring
$120,000
$210,000
$308,800
17
Monte Carlo Data
Monte Carlo DataMonte Carlo Data
91.43
$160,000
$206,000
$296,666
18
Tanium
TaniumTanium
83.13
$205,000
$205,000
$230,000
19
Amazon Web Services (AWS)
Amazon Web Services (AWS)Amazon Web Services (AWS)...
86.88
Hiring
$145,000
$200,000
$338,333
20
Carta
CartaCarta
83.27
$150,000
$200,000
$238,000
21
Chainguard
ChainguardChainguard
95.02
Hiring
$170,000
$200,000
$254,285
22
Okta
OktaOkta
82.71
$125,000
$195,000
$220,000
23
Sprinklr
SprinklrSprinklr
77.91
$135,000
$195,000
$305,000
24
Zoom Video Communications
Zoom Video CommunicationsZoom Video Communications...
79.82
$145,000
$195,000
$364,000
25
Confluent
ConfluentConfluent
82.74
$150,000
$195,000
$212,000
26
Amplitude
AmplitudeAmplitude
79.34
$150,000
$190,000
$224,000
27
Salesforce
SalesforceSalesforce
85.17
Hiring
$130,000
$187,000
$395,666
28
Workday
WorkdayWorkday
87.97
$110,000
$185,000
$492,000
29
Zscaler
ZscalerZscaler
85.25
$140,000
$185,000
$403,000
30
Databook
DatabookDatabook
76.08
$155,000
$185,000
$410,000
31
Stack Overflow
Stack OverflowStack Overflow
78.33
$135,000
$182,000
$216,800
32
6sense
6sense6sense
86.78
$130,000
$180,000
$238,500
33
Medallia
MedalliaMedallia
76.07
$125,000
$180,000
$312,000
34
Ultimate Kronos Group UKG
Ultimate Kronos Group UKGUltimate Kronos Group UKG...
83.67
$100,000
$180,000
$269,400
35
Harness
HarnessHarness
78.98
Hiring
$140,000
$180,000
$186,000
36
Tealium
TealiumTealium
73.99
$125,000
$180,000
$223,000
37
Cisco Systems
Cisco SystemsCisco Systems
86.00
Hiring
$140,000
$175,000
$231,428
38
Genesys
GenesysGenesys
84.64
$145,000
$175,000
$253,333
39
Auditboard
AuditboardAuditboard
85.88
$130,000
$175,000
$188,000
40
MURAL
MURALMURAL
75.84
$160,000
$175,000
$187,916
41
Udemy Business
Udemy BusinessUdemy Business
81.48
$140,000
$175,000
$246,000
42
Apollo GraphQL
Apollo GraphQLApollo GraphQL
74.57
$140,000
$175,000
$211,000
43
CloudBees
CloudBeesCloudBees
70.04
$145,000
$175,000
$178,333
44
LinkedIn
LinkedInLinkedIn
84.54
Hiring
$150,000
$170,000
$229,000
45
Adobe
AdobeAdobe
85.51
Hiring
$115,000
$170,000
$348,000
46
Anaplan
AnaplanAnaplan
79.67
$135,000
$170,000
$179,400
47
GitHub
GitHubGitHub
88.12
$115,000
$170,000
$222,000
48
Outreach.io
Outreach.ioOutreach.io
75.88
$140,000
$170,000
$355,000
49
Alteryx
AlteryxAlteryx
79.54
$125,000
$170,000
$218,000
50
Blend
BlendBlend
74.97
$120,000
$170,000
$224,000
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Job Role
Median Base Pay
Median OTE
Top Performer
Quota Attainment
Frequently Asked Questions

A Customer Success Manager (CSM) ensures customers achieve value from the product or service they’ve purchased. They onboard new clients, provide training, proactively address potential issues, and share best practices that encourage product adoption, long-term satisfaction, and renewal.

Customer Success Managers typically earn a base salary plus bonuses linked to client retention, product utilization, and overall customer satisfaction scores. Their compensation often aligns with achieving specific customer health metrics and reducing churn rates.

CSMs can advance to roles like Senior Customer Success Manager, Customer Success Team Lead, or Director of Customer Success. Many also pivot into other strategic areas like Product Management, Account Management, or even Sales Leadership as they gain broader industry knowledge.