As a customer support specialist, I help travel... | RateHawk Reviews

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RateHawk

6 Employee Ratings

6 Ratings

83% Verified

2.3

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Current Employee

4.7

Feb 10, 2025

As a customer support specialist, I help travel companies use and understand our booking software. My days involve troubleshooting issues, processing requests, and answering questions. I've improved my customer service and tech skills. Management is understanding when tough issues arise. My coworkers collaborate to get clients' problems solved. The hardest part is handling back-to-back calls. But I like knowing I helped a client book a dream vacation.

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Former Employee

1.4

Dec 5, 2024

Avoid this organization. The leaders here have absolutely no idea what they are doing and the product is constantly failing. Customers are angry and you will be account executive, account manager, and SDR for a broken product.

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Current Employee

2.1

Nov 7, 2023

Awful experience here. Quota is based off of activations from prospects. Our platform is free so when they purchase something through our platform it is an "activation." You get 1% of that purchase and 1% of any net new purchases and get lump sums awarded for meeting quota (30 activations a quarter). The US team is new and unexperienced and management in Europe is...Read More

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