Senior Sales Engineer (Gong Engage)

Location: This position is a hybrid-based role (office and remote).

The mission of our Sales Engineers at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes. 

As one of the founding Sales Engineers on our Engage Specialist SE team, you will be instrumental in creating raving fans of our Gong Engage product suite among our most strategic prospects and customers.  Additionally, you will help shape the pre-sales processes and collateral for the rest of the Sales Engineering team and GTM organization with respect to Gong Engage, ultimately helping to accelerate sales cycles.

RESPONSIBILITIES

• Work alongside Sales and Customer Success as the ultimate Gong Engage product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong Engage product in order to explain and demo the technology to all types of users.
• Understand the entire Gong Revenue AI platform to be able to position how Gong Engage and other parts of the platform can help customers achieve their revenue outcomes.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology.
• Conduct detailed use case discovery sessions on prospects’ customer engagement workflows.
• Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases.
• Assist prospects and customers with trials (POCs, Pilots), when appropriate.
• Craft content to show customers how to leverage Gong Engage for specific use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Services, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand gen activities (webinars, conferences, events).
• Contribute reusable assets to the Sales Engineering team and the company at-large.
• Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.

QUALIFICATIONS 

• 4-6 years of customer-facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience.
• Experience selling to decision makers in Marketing, Operations, Sales Development and other top-of-funnel stakeholders
• Understanding of the top-of-the-funnel, marketing, and/or sales development industries, competitors and overall landscape.
• A passion for serving the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Understanding of essential sales workflows, including Forecasting and Prospecting.
• Knowledge of go-to-market (GTM) sales team personas.
• Experience with data flows, AI & ML concepts, analytics, APIs / webhooks, or JSON.
• Understanding of security and privacy pertaining to SaaS systems.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Passion for technology and problem solving.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $160-,000-180,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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