Senior Solutions Engineer

Toast is driven by building the hospitality platform that helps restaurateurs adapt, take control, and get back to what they do best: building the businesses that they love. As Toast continues to grow, we are seeking an experienced Solutions Engineer to help us continue to grow into the Enterprise hospitality space. 

About this roll* (Responsibilities) 

As a Senior Solutions Engineer you will:

• This role will focus on Sports & Entertainment, Restaurants and Hotels. 
• Act as a trusted partner to Franchise Account Executives to win new hospitality brands by providing technical expertise throughout the sales cycle.
• Collaborate with global corporate dining businesses to define a clear vision and strategy that demonstrates why their subsidiaries should choose Toast as a partner.
• Translate business goals into tailored solutions that align with customer requirements.
• Leverage hospitality industry experience to consult with prospects on how Toast can drive competitive performance.
• Answer technical questions about integrations, APIs, data, and security, translating complex details into clear business value.
• Travel onsite as needed to meet with customer stakeholders, support pilots, and strengthen executive relationships.

Do you have the right ingredients*? (Requirements)

• Hospitality, POS Knowledge or related industry experience required
• Experience with multi-location brands, enterprise/franchise IT systems, or complex organizational structures is highly desirable.
• Must be willing to travel 30% or more to support business needs.
• Requires strong presentation skills, including executive presence and the ability to articulate complex products and ideas with clarity.
• Highly collaborative, serving as a trusted partner to sales, onboarding, and product teams.
• Strong understanding of APIs; coding skills not required.
• Highly organized, with a proven ability to manage a multi-stage pipeline of high-touch deals while maintaining strong ownership and follow-through.
• Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
• Strong problem solving/troubleshooting skills

Special Sauce* (Nonessential Skills/Nice to Haves)

• Familiarity with Salesforce CRM.
• Experience with  MEDDPICC or similar structured sales methodologies.
• Prior B2B sales experience within the upmarket restaurant, hospitality, or retail sectors.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

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