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Sales Follow-Up Email After No Response: Tips and Examples

RepVue Editorial Team
RepVue Editorial TeamJan 11, 2024

You’ve sent the initial email pitch, but never received a response. Or, after a few emails they stopped replying and now the silence on the other end is deafening. We’ve all been there. 

It’s frustrating to put in the effort to craft a compelling message and then receive no reply. And as an experienced sales professional, you understand the importance of persistence. But you also know that there’s a fine line between being persistent and being a nuisance. 

So, what do you do? Let’s dive into how you can effectively follow up when you don’t get a response from your prospects.

Analyzing No Response Scenarios

When you send a follow-up email after no response, it’s important to analyze the situation and adjust your approach accordingly. Here are some common reasons for silence and how to adjust your approach based on feedback.

Common Reasons for Silence

There are many reasons why a prospect may not respond to your email. It could be that they’re busy, they’re not interested, or they simply missed your email. It’s important to consider the following factors when analyzing a no response scenario:

  • Timing: Did you send the last email at a bad time? You don’t want to come across as pushy or desperate, but you also don’t want to wait too long and miss out on an opportunity.
  • Content: Was the content of your outreach relevant and engaging? Did you provide value to the prospect? If your email was too salesy or generic, the prospect may have ignored it.
  • Frequency: Did you send too many emails? While it’s important to be persistent, you don’t want to annoy the prospect with too many emails.
  • Bad Prospect: Sometimes prospects just aren’t a good fit. They may not be in the market at the moment or they may not be interested in your solution. It does happen, but it shouldn’t happen often for companies that rank highly for product-market fit.

Adjusting Your Approach

If you’re not getting a response to your emails, it’s important to adjust your approach based on feedback. Here are some tips:

  • Change your subject line: Your subject line is the first thing the prospect sees, so make sure it’s attention-grabbing and relevant. Check out our article on subject lines that boost open rates if you need some help.
  • Personalize your email: Use the prospect’s name and reference something specific from your previous conversation to show that you’re paying attention.
  • Provide value: Instead of just asking for a response, provide value to the prospect by sharing relevant content or offering a solution to their problem. Highlight the impact your solution can have on the problem you know they have, and reinforce any value props you’ve established so far.
  • Ask for feedback: If you’re not sure why the prospect isn’t responding, ask for feedback. They may have a valid reason for not responding that you can address in your next email.

Best Practices for Following Up After Not Getting a Response

Make sure all your follow-up emails keep these best practices in mind:

  • Gauge the Prospect’s Interest Level: Reflect on your previous interactions. If they’ve shown interest, it’s worth following up. If the response has been lukewarm, consider a more creative approach in your follow-up.
  • Assess the Urgency of Your Message: If your email pertains to a time-sensitive matter, following up sooner is advisable. However, always balance urgency with respect for the recipient’s time.
  • Context is Key: Each follow-up should add value or context to your previous communication. Whether it’s sharing a relevant article or providing additional data, make sure each email has a purpose.

By analyzing the reasons why you likely didn’t get a response and adjusting your approach based on feedback and best practices, you can increase your chances of getting a response and ultimately closing the deal.

No Response Follow-Up Email Examples

Here are five example emails that you can use to follow up after not receiving a response from your prospect:

1. Friendly Reminder Email “The Bump”

This email should be cordial and light, reminding the recipient of your previous communication and gently nudging them for a response. Here’s where you reiterate the value proposition briefly.

Subject: Quick Reminder

Hi [Prospect Name],

I hope this email finds you well. I wanted to follow up on the email I sent last week regarding [product/service]. I haven’t heard back from you and wanted to make sure you received my message.

Please let me know if you have any questions or if there’s anything else I can do to assist you.

Best regards, [Your Name]

2. Added Value Email

In this follow-up email, offer something new. It could be an insightful article, a relevant case study, or an additional benefit of your product/service that wasn’t mentioned before.

Subject: [Prospect Name], here’s how we can help you

Hi [Prospect Name],

I wanted to follow up on the email I sent last week regarding [product/service]. I understand that you’re busy, but I wanted to highlight some of the benefits of working with us:

  • [Benefit 1]
  • [Benefit 2]
  • [Benefit 3]

If you’re interested in learning more, please let me know and we can schedule a call.

Best regards, [Your Name]

3. The Straightforward Approach

Sometimes, being direct is best. Politely mention that you haven’t received a response and directly ask if they are interested or if the timing isn’t right.

Subject: Still Interested in [Product/Service]?

Hi [Prospect Name],

I’m writing to follow up on my previous email about [Product/Service]. 

Are you still interested in exploring how [Product/Service] can benefit your business? I’m sure [Product/Service] can help you with [Current Challenge], but if the timing isn’t right or your priorities have shifted, I completely understand. 

Just let me know, and I can adjust our communications accordingly.

Best regards, [Your Name]

4. “Checking-In” Email

Position this email as a check-in to see if they have any questions or need further information. This approach is less about pushing for a sale and more about offering assistance.

Subject: Touching Base on [Product/Service]

Body:

Hi [Prospect Name],

I hope things are going great on your end. I’m touching base regarding our ongoing discussion about [product/service]. If there have been any changes or new requirements on your side, feel free to share. I’m here to assist!

Best regards, [Your Name]

5. Last Attempt Email

Clearly state that this will be your final follow-up email unless you hear back. Express understanding of their busy schedule and leave the ball in their court.

Subject: [Prospect Name], last chance to take advantage of this offer

Hi [Prospect Name],

I wanted to follow up on the email I sent last week regarding [product/service]. I understand that you’re busy. I’ll pause for now and reach back out after a few more months. 

Let me know if we missed the mark somewhere, and feel free to contact me any time .

Best regards, [Your Name]

These are just a few examples of follow-up emails that you can use to increase your chances of receiving a response from a prospect. Remember to keep your emails short and to the point, and always provide value to the prospect.

When to Follow Up After Not Getting a Response

Timing is everything. Ideally, you should wait for about a week before sending your first follow-up email. If there’s still no response, wait another week or two before sending the next one. The key is not to bombard their inbox, which can be off-putting.

Not Just a Nudge, but a Necessity

Following up is not just a nicety — it’s a necessity in sales. It’s about maintaining a presence without becoming a nuisance. It’s about showing interest and initiative. 

A well-timed follow-up can be the difference between a missed opportunity and a closed deal. So, keep your timing thoughtful, your content valuable, and your approach professional.

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