BigPanda keeps businesses running with AI that transforms IT data into insight and action. BigPanda's platform for AIOps-powered Event Correlation and Automation helps businesses prevent IT outages, improve incident management and deliver incredible customer experiences. Without BigPanda, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Abbott, Marriott and Expedia take a giant step towards Autonomous IT Operations. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners and Greenfield Partners.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, competitive comp, and all the best perks, but more importantly, we offer a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

The Role:

Remote Based. Open to candidates in the USA in Pacific, Mountain, Central, and Eastern time zones.

BigPanda is looking for a Resident Solutions Architect (RSA) to help drive the growth and adoption of the BigPanda platform with strategic customers on their AI Ops journey. This is the ideal opportunity for someone with a strong delivery background in implementations, consulting, and managing long-term engagements with Fortune 100 customers. You will execute platform configuration, lead best practice sessions, and drive a technical roadmap that requires integrating with monitoring systems. You’ll provide hands-on training, and technical guidance to help customers adopt new features and get most value out of their IT Ops platform.

For an understanding of what BigPanda does, please watch the following video:

What is BigPanda | https://www.youtube.com/watch?v=f5cANTmHUoA?

To learn about our onboarding process, please watch the following video:

Getting Started with BigPanda - Overview | https://www.youtube.com/watch?v=aD1wB6Wt3sU

Responsibilities

Guide strategic customers on a variety of impactful technical projects, including developing incident workflow architecture diagrams, best practice guides, and executing production grade go-lives
Guide strategic customers as they implement transformational AI Ops projects, including end-to-end design, build and deployment of thought leadership solutions
Work with Product, RnD, and Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.
Partner with Account Executives and Customer Success Managers on customer adoption and expansion opportunities
Contribute to the internal development of Resident Solutions Architect playbooks and role artifacts. We’re looking for someone eager to share their knowledge and learnings with their teammates.

Requirements

5+ years experience with industry leading monitoring tools and/or Incident ITSM and Response platforms in a customer-facing post-sales, technical architecture or consulting role.
Experience with technical project delivery - managing scope and timelines.
Build skills in technical areas which support the deployment and integration of BigPanda-based solutions to complete customer projects.
Comfortable writing code in either Python or Node JS. Familiarity with the AWS ecosystem is nice to have.
Experience working with strategic clients, mitigating project risk,and creating solutions to manage conflict..
Documentation and white-boarding skills to design complex architectures across multiple platforms and integrations.
Travel to customers 10 - 20% of the time.

Pay Scale: $160,000 - 195,000 USD Annually

BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run three (3) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.