A lot of people still care, customer service... | Forrester Reviews

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Forrester

326 Employee Ratings

326 Ratings

94% Verified

2.7

Engaged Employer

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Former Employee

2.3

Oct 14, 2025

A lot of people still care, customer service model is starting to align with expectations. Need to keep meeting the customer where they want, stop dictating the relationship to customers. “The Forrester way” is mentioned both positively and negatively with our customer base. Forrester needs to acknowledge that if they want to take back market share.

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Current Employee

3.3

Jan 9, 2025

Forrester is a great company and you get the chance to work with amazing people. But the commission structure could be better.

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Current Employee

2.3

Mar 17, 2025

Forrester is a great company to work for if you're breaking into the workforce. Their training is fair, my team has a 3rd party training provider which is awesome. However Forrester is having issues finding themselves in the marketplace, and customers are churning at high rates. The pay is below industry standards and sales is really under the gun to perform....Read More

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