Help Scout

Item: Help Scout
Rating: 3.7
Author: Anonymous

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Profile Highlights

Top Company on RepVue!

Help Scout ranks in the top 20% of all companies on RepVue

High Quota Attainment

Help Scout quota attainment is better than the industry average

Competitive Salaries

OTE at Help Scout for Sales Development Representatives is highly competitive compared to industry peers. View salaries

Performance Category Ratings

See how employees rated Help Scout in RepVue’s key performance categories.

Category Score

Industry Percentile

Industry Rank

Culture and Leadership

3.7

78th%of Software orgs

# 594of 2,733 Software orgs

Base Compensation

3.9

69th%of Software orgs

# 828of 2,733 Software orgs

Incentive Compensation Structure

4.0

88th%of Software orgs

# 313of 2,733 Software orgs

Product - Market Fit

3.4

39th%of Software orgs

# 1,675of 2,733 Software orgs

Professional Development and Training

3.3

73rd%of Software orgs

# 720of 2,733 Software orgs

Inbound Lead / Opportunity Flow

3.3

78th%of Software orgs

# 583of 2,733 Software orgs

Diversity and Inclusion

4.4

91st%of Software orgs

# 242of 2,733 Software orgs

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About Help Scout

Boston

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place,...More

Percent that Attain Quota?

Good47%of team members typically hit their quota

Software Industry Average

42%

Global Average

44%

Quota Attainment at Help Scout

Salaries

Job Role

Median Base Pay

Median OTE

Top Performer

Sales Development RepresentativeSalary data from 4 ratings

Base Pay$63k

OTE$105k

Top Performers$150k

SMB Account ExecutiveSalary data from 3 ratings

Base Pay$90k

OTE$125k

Top Performers$176.7k

Account ExecutiveSalary data from 4 ratings

Salaries at Help Scout

Reviews

Former Employee

2.7

Nov 13, 2023

Positives: Remote first culture, good healthcare options, B Corp Negatives: No growth in last 3 years, lead volume dropping, the team has gone from 29 to 6 over the course of 2 "company-wide" and 2 "sales and marketing only" reduction in force events (layoffs), minimal confident in leadership

Useful

View All Reviews

Reviews at Help Scout

Employee Ratings

Total Employee Ratings

Total Ratings

Ratings Verified by RepVue

Verified Ratings

100%

Job Categories

Account Executive

53%

SDR / BDR

30%

Other

15%

Employee Status

Ratings submitted by current employees

38%

Ratings submitted by former employees

62%

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Frequently Asked Questions

Help Scout has an overall employee rating of 3.7 out of 5 and a RepVue score of 84.38. They are ranked #508 out of all Software organizations.

Currently it is reported that 46.9% of the reps at Help Scout are hitting quota.

Help Scout has a rating of 3.7 out of 5 for culture and leadership. They are ranked #1186 in this category out of 5899 companies.

Help Scout has a rating of 3.4 out of 5 for Product - Market Fit and is ranked #1675 out of 2733 Software companies.