Help Scout

Item: Help Scout
Rating: 3.5
Author: RepVue

12 Employee Ratings

12 Ratings

100% Verified

3.5

Rate this Company

RepVue Score

0

Help Scout

12 Employee Ratings

100% Verified

3.5

80.80

RepVue Score

Home CompaniesHelp Scout

Profile Highlights

High Quota Attainment

Help Scout quota attainment is better than the industry average

Competitive Salaries

OTE at Help Scout for Sales Development Representatives is highly competitive compared to industry peers. View salaries

High Score for Diversity and Inclusion

Help Scout is in the 77th percentile for Diversity and Inclusion

Performance Category Ratings

See how employees rated Help Scout in RepVue’s key performance categories

Category Score

Industry Percentile

Industry Rank

Culture and Leadership

3.4

59th%of Software orgs

# 751of 1,840 Software orgs

Base Compensation

4.0

70th%of Software orgs

# 539of 1,840 Software orgs

Incentive Compensation Structure

3.6

64th%of Software orgs

# 656of 1,840 Software orgs

Product - Market Fit

3.4

27th%of Software orgs

# 1,346of 1,840 Software orgs

Professional Development and Training

3.5

76th%of Software orgs

# 434of 1,840 Software orgs

Inbound Lead / Opportunity Flow

2.9

56th%of Software orgs

# 798of 1,840 Software orgs

Diversity and Inclusion

4.1

77th%of Software orgs

# 416of 1,840 Software orgs

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About Help Scout

Boston-Providence, MA-RI-NH-CT

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place,...More

Percent that Attain Quota?

Goodof team members typically hit their quota

Software Industry Average

40%

Global Average

42%

Quota Attainment at Help Scout

Salaries

Job Role

Median Base Pay

Median OTE

Top Performer

Sales Development RepresentativeSalary data from 4 ratings

Base Pay$63k

OTE$105k

Top Performers$150k

Account ExecutiveSalary data from 5 ratings

Salaries at Help Scout

Reviews

Former Employee

2.7

November 13, 2023

Positives: Remote first culture, good healthcare options, B Corp Negatives: No growth in last 3 years, lead volume dropping, the team has gone from 29 to 6 over the course of 2 "company-wide" and 2 "sales and marketing only" reduction in force events (layoffs), minimal confident in leadership

Useful

View All Reviews

Reviews at Help Scout

Anonymous Q&A

Anonymous Sales ProOct 3, 2023

Does Help Scout prioritize diversity and inclusion in their sales department? How do they promote and support diversity within their sales team?

0 Answers

View all Q&A

Anonymous Q&A at Help Scout

Employee Ratings

Total Employee Ratings

Total Ratings

Ratings Verified by RepVue

Verified Ratings

100%

Job Categories

Account Executive

50%

SDR / BDR

33%

Other

16%

Employee Status

Ratings submitted by current employees

33%

Ratings submitted by former employees

67%

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Frequently Asked Questions

Help Scout has an overall employee rating of 3.5 out of 5 and a RepVue score of 80.80. They are ranked #702 out of all Software organizations.

Currently it is reported that 42.5% of the reps at Help Scout are hitting quota.

Help Scout has a rating of 3.4 out of 5 for culture and leadership. They are ranked #1639 in this category out of 4783 companies.

Help Scout has a rating of 3.4 out of 5 for Product - Market Fit and is ranked #1346 out of 1840 Software companies.