What can you tell me about the sales culture at Ricoh?

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Accepted Answer

Ricoh’s business is still predominantly equipment (office printers, etc.) and the associated products & services. Therefore, the sales culture is somewhat archaic, with the focus still on the calls per day, time in the office, etc., as opposed to results focussed.

There are currently many divisions with Ricoh in addition to equipment, such as Managed Services, IT Services, eDiscovery, etc., but the culture is such that each division is not inclined and/or sufficiently incentivized to refer clients for cross selling.

There have been some executive management changes/additions throughout the past year or so, but they seem to have been predominantly drawn from similarly cultured companies that unfortunately, still embrace focussing on calls per day, time in the office, etc.

Ricoh really needs some new blood and perspective at the highest level, right down to front-line management to steer the company towards it’s intended direction of becoming a technology solutions and services major player in the industry vertical.

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What can you tell me about the sales culture at Ricoh?

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