Shopify
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Shopify
Shopify Customer Success Manager Salaryin Canada
Last 12 months
Median Base Salary
Median On-Target Earnings
Top Performer Can Earn
Salary Distribution
Percent that Attain Quota?
of Customer Success Managers typically hit their quota here
What percent of Customer Success Managers hit quota at Shopify?
Approximately 59% of Customer Success Managers at Shopify meet or exceed their annual quota based on ratings submitted in the past year.
Employee Sentiment on Compensation at Shopify
Frequently Asked Questions
The average base salary for a Customer Success Manager at Shopify ranges from CA$58,101 to CA$103,155, with total on-target earnings (OTE) typically between CA$67,783 and CA$134,501. These compensation ranges vary based on experience, location, and specific territory assignment.
Shopify Customer Success Managers are paid on a 72/28 mix. Variable earnings hinge on customer-retention and expansion outcomes—renewal rate, net revenue retention (NRR), upsell or cross-sell ARR, and sometimes NPS/CSAT. Accelerators typically apply once retention or expansion targets exceed 100%.
Contact us for more specific compensation data
The median base salary for Customer Success Manager at Shopify is CA$82,769 per year, which is 15% lower than the median base salary of the global salary role.
Top-performer earnings for Customer Success Managers at Shopify generally fall between CA$196,486 and CA$213,000. Top CSMs usually surpass retention or upsell targets by 110-120%, but most variable compensation plans include caps that limit upside. The highest reported total compensation for this role last year was CA$188,227.
Approximately 59.0% of Customer Success Managers at Shopify meet or exceed their annual quota based on ratings submitted in the past year.
Percent that Attain Quota?
of Customer Success Managers typically hit their quota here
What percent of Customer Success Managers hit quota at Shopify?
Approximately 59% of Customer Success Managers at Shopify meet or exceed their annual quota based on ratings submitted in the past year.
Explore Customer Success Manager Salaries
Salesforce
Salary data from 5 ratings
OTE
CA$146,709
Intuit
Salary data from 4 ratings
OTE
CA$142,569
Avg. deal size
CA$349,782
Base variable split?
72% / 28%
Product - Market Fit?
4.3
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Ask a question Frequently Asked Questions
The average base salary for a Customer Success Manager at Shopify ranges from CA$58,101 to CA$103,155, with total on-target earnings (OTE) typically between CA$67,783 and CA$134,501. These compensation ranges vary based on experience, location, and specific territory assignment.
Shopify Customer Success Managers are paid on a 72/28 mix. Variable earnings hinge on customer-retention and expansion outcomes—renewal rate, net revenue retention (NRR), upsell or cross-sell ARR, and sometimes NPS/CSAT. Accelerators typically apply once retention or expansion targets exceed 100%.
Contact us for more specific compensation data
The median base salary for Customer Success Manager at Shopify is CA$82,769 per year, which is 15% lower than the median base salary of the global salary role.
Top-performer earnings for Customer Success Managers at Shopify generally fall between CA$196,486 and CA$213,000. Top CSMs usually surpass retention or upsell targets by 110-120%, but most variable compensation plans include caps that limit upside. The highest reported total compensation for this role last year was CA$188,227.
Approximately 59.0% of Customer Success Managers at Shopify meet or exceed their annual quota based on ratings submitted in the past year.
