Shopify
RepVue Score
0
Shopify
Shopify Customer Success Manager Salaryin United Kingdom
Last 12 months
Aged Data
Median Base Salary
Median On-Target Earnings
Top Performer Can Earn
Salary Distribution
Percent that Attain Quota?
of Customer Success Managers typically hit their quota here
What percent of Customer Success Managers hit quota at Shopify?
Approximately 58% of Customer Success Managers at Shopify meet or exceed their annual quota based on ratings submitted in the past year.
Employee Sentiment on Compensation at Shopify
Frequently Asked Questions
The average base salary for a Customer Success Manager at Shopify ranges from £47,751 to £56,792, with total on-target earnings (OTE) typically between £73,275 and £105,053. These compensation ranges vary based on experience, location, and specific territory assignment.
Shopify Customer Success Managers are paid on a 50/50 mix. Variable earnings hinge on customer-retention and expansion outcomes—renewal rate, net revenue retention (NRR), upsell or cross-sell ARR, and sometimes NPS/CSAT. Accelerators typically apply once retention or expansion targets exceed 100%.
Contact us for more specific compensation data
The median base salary for Customer Success Manager at Shopify is £56,665 per year, which is 13% lower than the median base salary of the global salary role.
Top-performer earnings for Customer Success Managers at Shopify generally fall between £146,455 and £201,395. Top CSMs usually surpass retention or upsell targets by 110-120%, but most variable compensation plans include caps that limit upside. The highest reported total compensation for this role last year was £160,518.
Approximately 58.0% of Customer Success Managers at Shopify meet or exceed their annual quota based on ratings submitted in the past year.
Percent that Attain Quota?
of Customer Success Managers typically hit their quota here
What percent of Customer Success Managers hit quota at Shopify?
Approximately 58% of Customer Success Managers at Shopify meet or exceed their annual quota based on ratings submitted in the past year.
Avg. deal size
£83,206
Base variable split?
50% / 50%
Product - Market Fit?
4.3
Have a question for Shopify about compensation for this job? Ask
your question on the Q&A page
Ask a question Frequently Asked Questions
The average base salary for a Customer Success Manager at Shopify ranges from £47,751 to £56,792, with total on-target earnings (OTE) typically between £73,275 and £105,053. These compensation ranges vary based on experience, location, and specific territory assignment.
Shopify Customer Success Managers are paid on a 50/50 mix. Variable earnings hinge on customer-retention and expansion outcomes—renewal rate, net revenue retention (NRR), upsell or cross-sell ARR, and sometimes NPS/CSAT. Accelerators typically apply once retention or expansion targets exceed 100%.
Contact us for more specific compensation data
The median base salary for Customer Success Manager at Shopify is £56,665 per year, which is 13% lower than the median base salary of the global salary role.
Top-performer earnings for Customer Success Managers at Shopify generally fall between £146,455 and £201,395. Top CSMs usually surpass retention or upsell targets by 110-120%, but most variable compensation plans include caps that limit upside. The highest reported total compensation for this role last year was £160,518.
Approximately 58.0% of Customer Success Managers at Shopify meet or exceed their annual quota based on ratings submitted in the past year.
