Customer success has become completely devalued... | Sprinklr Reviews

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Sprinklr

607 Employee Ratings

607 Ratings

91% Verified

3.1

Engaged Employer

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Former Employee

2.4

Apr 28, 2025

Customer success has become completely devalued as a key part of the organization, many of the responsibilities have been transferred to sales. As a result comp + morale has nosedived.

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Current Employee

4.7

Dec 19, 2023

Great company and a solid product with huge potential! Looking forward to see what's next!

1 Useful

Former Employee

3.3

Feb 20, 2025

Great product and enablement. Recent changes to leadership impacting ability to deliver on client expectations.

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Current Employee

4.4

Feb 11, 2024

Great experience so far. Lots to improve and work on but similar to a lot of companies at our stage and scale

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