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Upwork Customer Success Manager Salary
Last 12 months
Median Base Salary
Median On-Target Earnings
Top Performer Can Earn
Salary Distribution
Percent that Attain Quota?
of Customer Success Managers typically hit their quota here
What percent of Customer Success Managers hit quota at Upwork?
Approximately 65% of Customer Success Managers at Upwork meet or exceed their annual quota based on ratings submitted in the past year.
Employee Sentiment on Compensation at Upwork
Frequently Asked Questions
The average base salary for a Customer Success Manager at Upwork ranges from $95,000 to $105,000, with total on-target earnings (OTE) typically between $120,000 and $125,000. These compensation ranges vary based on experience, location, and specific territory assignment.
Upwork Customer Success Managers are paid on a 81/19 mix. Variable earnings hinge on customer-retention and expansion outcomes—renewal rate, net revenue retention (NRR), upsell or cross-sell ARR, and sometimes NPS/CSAT. Accelerators typically apply once retention or expansion targets exceed 100%.
Assuming a median OTE of $123,000, Customer Success Managers at Upwork can expect between $18,400 and $27,600 in annual variable compensation.
The median base salary for Customer Success Manager at Upwork is $100,000 per year, which is equivalent than the median base salary of the global salary role.
Top-performer earnings for Customer Success Managers at Upwork generally fall between $130,000 and $1,500,000. Top CSMs usually surpass retention or upsell targets by 110-120%, but most variable compensation plans include caps that limit upside. The highest reported total compensation for this role last year was $585,000.
Approximately 65.0% of Customer Success Managers at Upwork meet or exceed their annual quota based on ratings submitted in the past year.
Percent that Attain Quota?
of Customer Success Managers typically hit their quota here
What percent of Customer Success Managers hit quota at Upwork?
Approximately 65% of Customer Success Managers at Upwork meet or exceed their annual quota based on ratings submitted in the past year.
Explore Customer Success Manager Salaries
Salary data from 11 ratings
OTE
$150,000
Avg. deal size
$22,000
Base variable split?
81% / 19%
Product - Market Fit?
2.7
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Ask a question Frequently Asked Questions
The average base salary for a Customer Success Manager at Upwork ranges from $95,000 to $105,000, with total on-target earnings (OTE) typically between $120,000 and $125,000. These compensation ranges vary based on experience, location, and specific territory assignment.
Upwork Customer Success Managers are paid on a 81/19 mix. Variable earnings hinge on customer-retention and expansion outcomes—renewal rate, net revenue retention (NRR), upsell or cross-sell ARR, and sometimes NPS/CSAT. Accelerators typically apply once retention or expansion targets exceed 100%.
Assuming a median OTE of $123,000, Customer Success Managers at Upwork can expect between $18,400 and $27,600 in annual variable compensation.
The median base salary for Customer Success Manager at Upwork is $100,000 per year, which is equivalent than the median base salary of the global salary role.
Top-performer earnings for Customer Success Managers at Upwork generally fall between $130,000 and $1,500,000. Top CSMs usually surpass retention or upsell targets by 110-120%, but most variable compensation plans include caps that limit upside. The highest reported total compensation for this role last year was $585,000.
Approximately 65.0% of Customer Success Managers at Upwork meet or exceed their annual quota based on ratings submitted in the past year.
