We’re truly sorry that this was your experience, and we appreciate you taking the time to share it. The restructuring earlier this year was incredibly difficult, and we understand how strongly it affected many people. We do want to clarify a few points so the record reflects what actually occurred. The percentage referenced here is not accurate; the reduction was significantly smaller. In several of our operating regions, there is no legal minimum severance requirement, yet we provided packages to all impacted employees. Decisions were also not based on age or location. In fact, as required by law, we disclosed anonymized age data specifically to demonstrate that age was not a factor in the process, and no location-based criteria were used. Every impacted individual was spoken to directly before any companywide communication was shared. The internal message that circulated externally was sent after those conversations took place, and unfortunately was leaked without authorization. While this period was painful for many, it’s important to us to be transparent about what actions were taken and what was not. We’re genuinely sorry that you left feeling unsupported, and we sincerely wish you the very best in your next chapter.

Thank you for sharing your feedback - we're glad to hear that you feel supported to take advantage of our professional development opportunities. With the recent shift towards Agentic Commerce, we've been adapting our sales strategy to ensure we stay at the forefront of the industry. We encourage you to continue to share your feedback internally with your sales leaders and People Business Partner. Thanks again!

We understand that periods of leadership change can leave teams feeling uncertain, and we appreciate you taking the time to share how this has felt from your perspective. Strengthening our presence and leadership focus in the US market has been a priority, and we’ve been putting the right structure in place to support that. We’re confident in the direction we’re heading and in the team leading this work forward. Thank you again for sharing your thoughts with us.