Gladly has a few great people, but overall my... | Gladly Reviews

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Gladly

62 Employee Ratings

62 Ratings

92% Verified

3.4

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Former Employee

1.6

Apr 11, 2025

Gladly has a few great people, but overall my experience was awful. No one hits quota and the sales team is set up to fail. While they have some strong logos, the product brings nothing unique or new to the category and they are unlikely to ever scale beyond the retail/ecommerce vertical. The product is vaporware and IT buyers can spot this a mile away. Don't waste your time here, there are a lot of great products in the CRM/CX category and this one won't be around much longer.

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Former Employee

3.0

Jan 28, 2025

My overall experience at Gladly was good. Leadership seemed like genuine good people, the product was great. It could be better marketed to raise more awareness in the industry and to have more name recognition. Micromanagement in the sales process.

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Current Employee

3.3

Mar 1, 2024

Good culture, improving management, and great leadership vision. Challenges in consistently hitting quota, and always on the hunt of fighting for resources internally.

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