Great company but very old systems and sales... | Paychex Reviews

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Paychex

1,381 Employee Ratings

1,381 Ratings

85% Verified

2.9

Engaged Employer

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Current Employee

2.1

Feb 1, 2024

Great company but very old systems and sales philosophy. I wish I wouldn't of wasted so much time here. Customers would tell me I'm too good for this job and they wouldn't be surprised if I quit. The service team was horrible and would ruin deals for you, so sad tbh. Now I work at the top20 company and I feel I wasted too much of my career here. you live and you learn ;)

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Current Employee

4.0

Aug 1, 2024

Great products and great service. The culture here is a bit outdated compared to some of its competitors. Great start if you are new to the industry.

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Current Employee

2.7

May 23, 2025

Company has grown too big and is solely focused on sales metrics to satisfy shareholders. The SMB service is literally terrible and I have clients leaving left and right due to lack of service, which in turn affects future referrals and sales from COIs.

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