ServiceNow
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ServiceNow
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Current Employee ServiceNow offers a best-in-class product portfolio, and there’s no shortage of market opportunity. But from a field perspective—particularly in solution sales—there are serious operational challenges that make it difficult to consistently win and feel supported.
The GTM model is extremely fragmented. Ownership of deals is often unclear, and there’s a lack of unified accountability across functions like quoting, discounting, and commercial guardrails. Solution sellers are often left to navigate a disjointed maze of internal processes with no clear path, and minimal operational support. It’s a system that often slows down deals instead of enabling them.
Despite these structural challenges, the expectations remain high. You’re pushed to act like a GM of your territory but are given little of the control or resources you’d need to succeed in that role.
If ServiceNow could evolve from a sales-led to a more operationally mature and integrated organization—with stronger guardrails, shared accountability, and less internal friction—it could unlock the full potential of its people and product.
2.9
Jul 12, 2025
3 Useful
