Zendesk Questions & Answers

Are any of the agentic AI products actually selling and going into use from Zendesk? What would the fit be for someone as an AI sales specialist at Zendesk right now?

Any SC's in here? If so, how has your experience been? Seems like AE is pretty brutal right now, but curious if the SC life is any better

I have an upcoming simulated exercise as part of my final interview process at ZD. Does anyone have any tips on how to stand out in this process? The brief is a customer looking to launch into a new market and having to scale customer service

What is the difference between Mid Market and Commercial at Zendesk?

How does Zendesk's training and onboarding process prepare new sales team members, and did you feel adequately equipped for your role?

What specific examples can you share that showcase the sales organization culture at Zendesk?

How challenging is it to outsell competitors in the industry while working at Zendesk?

How challenging is it to meet sales targets as a new AE at Zendesk?

Does Zendesk prioritize diversity and inclusion in their sales team? If so, how?

How do you feel about the sales compensation structure right now at Zendesk? Does it change materially year to year?

Did this latest round of layoffs at Zendesk cut deep into the Sales org or were they largely spared (this time)?

For those tenured reps - how has culture changed over the last year?

Can RSU be negotiated?

Which divisions, regions, or business units may be more or most advantageous to sell for and why?