Former Employee1.3Jul 16, 2025It started out great. But after a major product change, this company went downhill very quickly.
Former Employee2.1Mar 5, 2024Forrester lacks a customer driven research agenda which often leaves it behind its competitors in fulfilling strategic customer needs and requirements. It was an ongoing challenge throughout my tenure.
Forrester lacks a customer driven research agenda which often leaves it behind its competitors in fulfilling strategic customer needs and requirements. It was an ongoing challenge throughout my tenure.
Former Employee2.3Oct 14, 2025A lot of people still care, customer service model is starting to align with expectations. Need to keep meeting the customer where they want, stop dictating the relationship to customers. “The Forrester way” is mentioned both positively and negatively with our customer base. Forrester needs to acknowledge that if they want to take back market share.
A lot of people still care, customer service model is starting to align with expectations. Need to keep meeting the customer where they want, stop dictating the relationship to customers. “The Forrester way” is mentioned both positively and negatively with our customer base. Forrester needs to acknowledge that if they want to take back market share.
