The new user subscription model rollout at... | Smartsheet Reviews

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Smartsheet

1,432 Employee Ratings

1,432 Ratings

94% Verified

3.3

Engaged Employer

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Current Employee

2.9

Feb 18, 2025

The new user subscription model rollout at Smartsheet that began in late 2024 was half-backed and horrendously executed. This has caused long-lasting damage to client relationships. Smartsheet leadership is uninspiring and seems to be phoning it in following the buyout, waiting for their golden handcuffs to expire. Rank-and-file employees will ultimately pay the price as PE catches on to how bad the new user subscription model they were sold on is, and they inevitably cut costs more aggressively when sales can't hit their numbers this year as a result.

11 Useful

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Current Employee

3.1

Mar 4, 2025

This is an estimated number. With less reps. And hiring going on this number can change at any moment.

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Current Employee

2.3

May 20, 2025

The new user model has been a mess. The overall platform capabilities are still strong, but I have not heard of a single discussion with an existing customers where the transition to the new user model has been welcomed. Leadership will tell you otherwise, but they have not produced any evidence to prove it. It's killing trust with long standing customers.

6 Useful