I am very discouraged with the way things are... | Spectrum Enterprise (Time Warner) Reviews

Spectrum Enterprise (Time Warner)

196 Employee Ratings

196 Ratings

77% Verified

3.2

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Spectrum Enterprise (Time Warner)

196 Employee Ratings

77% Verified

3.2

76.42

RepVue Score

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Current Employee

3.3

Apr 9, 2024

I am very discouraged with the way things are going. We sell products that are not able to be installed in a timely manner or at all. Customers have a hard time getting Technical Support that actually knows what's going on with updates and changes. Customers are constantly calling me with Billing issues that don't get resolved and get referred back to me to handle. I do not have the ability, nor am I authorized to fix billing issues. Clients can go for months being charged for equipment they no longer have or is active and this become the Account Manager's problem to fix. I can't renew, sell or upgrade to customers that are so unhappy with our services and customer service.

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Current Employee

3.9

Feb 1, 2024

I've had a wonderful experience at Spectrum Enterprise. The training provided is excellent, and the incentives for exceeding quotas are very motivating. The leadership team is outstanding, offering ample support and involvement in our professional development.

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Current Employee

3.0

Sep 21, 2023

Great product set, strong market position especially with managed services, competitive pricing in NYC market and high earning potential for above average performance. Dowsides are poor management (excessive meeting, too many admin tasks distract from prospecting), sluggish and cumbersome sales process, complicated by constant micromanagement, and 5 days in office...Read More

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