Overall the culture is still the Zendesk culture... | Zendesk Reviews

Back

Zendesk

1,421 Employee Ratings

1,421 Ratings

91% Verified

3.2

Engaged Employer

Rate this Company

RepVue Score

0

Home Companies ZendeskEmployee Reviews

Back to Reviews

Current Employee

3.6

Nov 6, 2025

Overall the culture is still the Zendesk culture (talented and nice people) despite the cost cutting that prevailed lately. A shift is happening from an easy to use solution for service agents to specialized AI focusing on automation

Useful

Browse Other Reviews

Current Employee

2.9

Jun 18, 2024

Good product, but the PE firm has made a lot of bad decisions. They have removed resources from SMB, which the largest and most profitable segment.

Useful

Current Employee

5.0

Mar 7, 2024

Zendesk excels within the SMB space providing an expert customer support solution. Management is good, could be better at some levels. Compensation is near the industry average.

Useful

Current Employee

2.1

Dec 15, 2023

PE firm came in a messed everything up. Mid Market and Enterprise are luck up the draw on territories with low chances for success outside of the west coast.

2 Useful

Reviews at Zendesk

Reviews at Similar Companies

Explore Similar Companies

Gorgias

87.99

Mulesoft (Salesforce)

Notifications

Zendesk

RepVue Score

0

Zendesk

77.21