The team is made up of genuinely nice,... | Zendesk Reviews

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Zendesk

1,420 Employee Ratings

1,420 Ratings

91% Verified

3.2

Engaged Employer

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Current Employee

2.7

Jun 5, 2025

The team is made up of genuinely nice, collaborative people with a strong customer-first mindset. AI is rapidly transforming this industry, and Zendesk is making meaningful strides in that direction. The product has a strong fit for SMB and Mid-Market segments, though it’s not yet fully optimized for the needs of large Enterprises.

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Current Employee

3.6

Oct 19, 2023

Company has changed quite a bit post acquisition. Still a great place to work but territory sizes have been reduced and quota attainment has become more challenging.

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Former Employee

2.0

Feb 1, 2024

My first year was fantastic: incredible management, product was received well and in demand, ample opportunity for growth, fair quota made up for terrible base pay (42k when I started) and the culture was so fun to be a part of. Work hard, play hard. Then the company sold to a private firm. They are gutting the company. Layoffs, weak management, no career development...Read More

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