Company needs to focus more on territory... | Zendesk Reviews

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Zendesk

1,421 Employee Ratings

1,421 Ratings

91% Verified

3.2

Engaged Employer

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Current Employee

2.1

Sep 9, 2025

Company needs to focus more on territory management for new hires rather than hiring new reps for coverage territories. New reps get screwed over with bad territories that make it impossible to hit quota.

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Current Employee

2.9

Jun 18, 2024

Good product, but the PE firm has made a lot of bad decisions. They have removed resources from SMB, which the largest and most profitable segment.

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Current Employee

2.6

Oct 5, 2025

uninspired leadership, company has bet the farm on AI offering, which drives a lack of seller focus.

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Current Employee

3.1

Aug 10, 2024

Tons of changes and misaligned teams is leading to high attrition and turnover of reps which has been frustrating.

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