Avalara is making an effort to improve customer... | Avalara Reviews

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Avalara

380 Employee Ratings

380 Ratings

89% Verified

3.5

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Current Employee

3.0

May 16, 2025

Avalara is making an effort to improve customer service by hiring a ton of customer account managers. Unfortunately they aren’t incentivizing us correctly and their support is infuriating for customers or internal employees to work with. Set up seems rushed, customers are not communicated with, and in several cases it doesn’t seem like they know what they’ve purchased. I believe they’re trying to correct this, but there’s a long way to go.

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Current Employee

3.9

Sep 9, 2024

Decent company to work for, especially if you have a good manager. Leads have slowed down, but they are working on ways to change that. If you’re hungry and receptive to change, you’ll be okay.

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Current Employee

3.1

Aug 29, 2024

Good to Very Good, looking at my seven years here. Overall great product, especially when compared against competitors. I have grown professionally and personally during my time here and Avalara supported me through some rocky times. That said, it is time for a change. For my personal and professional growth, Avalara is no longer a good fit. In my current role,...Read More

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