My experience has been a mixed bag. I've had two... | ServiceNow Reviews

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ServiceNow

1,357 Employee Ratings

1,357 Ratings

87% Verified

3.9

Engaged Employer

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Current Employee

3.6

Feb 23, 2025

My experience has been a mixed bag. I've had two of my highest earning years ever, but it came with a lot of baggage mainly brought on by my management. While the overall company is a good place to work at, the way that they handle accounts moving between reps is the worst that I've experienced in my career. They move accounts yearly and they focus on licensing compliance deals more than they do on helping to keep things equal between AEs. Even after making club, they swapped out my best accounts for the worst in my region. Leaving their top rep for 2024 in the worst possible position today (2025).

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Current Employee

5.0

Jan 13, 2025

ServiceNow is the best company to sell when you care about the product in your customers. They only focus on outcomes and look to solve real business problems. Our customers love us and our product is great. What more can I say?

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Former Employee

2.9

Nov 3, 2025

This feels uncharacteristic for ServiceNow. What once set the company apart was its culture of trust, purpose, and long-term partnership with customers. The rather recent cultural shift seems to trade these fundamentals for short-term optics a move that risks eroding both customer confidence and internal cohesion. Holding steady may still offer financial reward, but...Read More

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