CSM incentive structure was recently changed to... | WalkMe Reviews

Current Employee

3.7

Jun 27, 2023

CSM incentive structure was recently changed to become very activity and admin based. Very clear they want to make it harder to hit full incentive. We need to create a deck for each customer, and log a QBR, IBR, CSP and relationship matrix for each customer, each quarter. That is just to unlock the ability to earn incentive. Underneath that is a complicated calculation of net retention, advocacy activity, and product usage. If anyone reviews this - please simplify and focus on outcomes

1 Useful

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Former Employee

2.6

Nov 1, 2023

Not a great place to work. Would not recommend to a friend

1 Useful

Current Employee

2.4

Oct 24, 2023

Tons of turnover and seems getting shaped up to sell. Short term goals and willing to do anything for a deal. Cut sales pay and RIF 10%+ of workforce cut comp 50% and raised quota 30% Very challenging to sell larger deals, they are there but take time. Most $1mm deals took 3+ years.

2 Useful