Good product but AI is reshaping the CX / EX SaaS... | Zendesk Reviews

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Zendesk

1,419 Employee Ratings

1,419 Ratings

91% Verified

3.2

Engaged Employer

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Current Employee

3.6

Oct 19, 2025

Good product but AI is reshaping the CX / EX SaaS industry. I'm not sure about the long term's prospects of the Zendesk AI path. The competition is making it way easier for the end customer.

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Current Employee

2.3

Jul 9, 2025

Good compensation and benefits compared to market. Cutting edge technology and market leadef

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Current Employee

1.0

Oct 13, 2023

Everything here has gone down the toilet. People are running around hoping that you can generate pipeline with a small book of business and no products to sell. private equity has gutted this place of any values, integrity, leadership, goals, and vision. quite sad to watch a company die from the inside out and from the top down.

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Current Employee

3.6

Sep 5, 2023

Great company in the past. Nowadays you do get an awesome OTE and amazing benefits (in Europe). Sales-wise its basically a lottery on what kind of patch you get and whether your customers are growing or not. New Business is the new focus but not something the company is good at or fit for (short term vision and results expected), so you can't expect to do more than...Read More

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