We appreciate you sharing this. We're actively working to improve our internal processes to make things less complicated. Your feedback on leadership and the need for GTM support is heard. Our new leadership is reviewing our entire support structure to ensure our teams have the resources they need to succeed.

We are sorry to hear about the instability and process issues you faced. Delays in travel reimbursement are not acceptable, and we have since worked to streamline our expense process. We appreciate you noting the product's quality and the positive client feedback, which remains our foundation.

We are very sorry to hear that your overall experience was a poor one. This is not the standard we strive for, and we appreciate you sharing your perspective. We have been working hard to address issues of culture and leadership over the past year and hope that the changes we're making create a better environment for our entire team.