In my role at IBM's Customer Service, I had the... | IBM Reviews

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IBM

1,675 Employee Ratings

1,675 Ratings

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3.5

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Former Employee

4.0

Feb 10, 2025

In my role at IBM's Customer Service, I had the opportunity to work closely with diverse clients, addressing their unique challenges while delivering tailored solutions. The focus on customer-centricity allowed me to build strong, long-lasting relationships, leading to high satisfaction scores. I honed my problem-solving skills by troubleshooting complex technical issues and collaborating with a knowledgeable team to find effective solutions. Despite facing some technical challenges, the collaborative and innovative environment at IBM helped me continuously improve and deliver exceptional customer service.

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Current Employee

4.3

Aug 1, 2024

mostly positive, some challenges with systems and bureaucracy and complexity

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Current Employee

2.3

Jan 14, 2024

The culture depends on your management. Compensation depends on the territory.

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