Salesforce used to be a trailblazer in the tech... | Salesforce Reviews

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Salesforce

9,871 Employee Ratings

9,871 Ratings

80% Verified

3.8

Engaged Employer

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Former Employee

3.0

Jul 27, 2025

Salesforce used to be a trailblazer in the tech world—innovative, customer-focused, and genuinely transformative. It set the standard for cloud-based CRM and inspired trust through its forward-thinking culture. But somewhere along the way, that vision got lost. Today, it feels bloated, overly complex, and more focused on acquisitions and shareholder value than on delivering real user benefits. Support is slower, pricing is higher, and the product feels less intuitive. What was once a dynamic and agile company now seems stuck in corporate inertia. If it was once great, that greatness has faded. Salesforce just isn’t what it used to be.

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Former Employee

3.4

Aug 15, 2023

Overall experience was good. Over time and post pandemic the culture declined significantly. Leadership took no accountability for this and the companies push for "Digital HQ" and remote-friendly working was an absolute disaster. The business is now made up of small factions of people who want to retain the old culture of Salesforce and then a separate faction of...Read More

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Current Employee

3.4

Aug 6, 2025

In roles with one account, your success is very binary. Some years can be 0-10%, but it's possible to do 300%+

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