Salesforce
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Salesforce
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Former Employee Salesforce has a powerful brand and world-class technology, but the SMB Account Executive experience falls short of expectations. Reps are expected to perform immediately with minimal onboarding or practical coaching. Training resources are limited, and because Salesforce relies only on its own products, enablement suffers. If tools like Gong were allowed, new reps could learn from top performers instead of operating in isolation.
The culture is highly competitive and secretive. Collaboration is rare, and people guard their deals closely. Managers prioritize results over development, and performance management can feel arbitrary. The SMB go-to-market model is poorly structured. AEs receive around forty accounts, many unqualified or duplicated, and are restricted from outbound prospecting. Pipeline depends on a slow inbound round-robin system that delivers roughly one lead a week, often low intent or unqualified.
Customers grow frustrated as AEs turn over every few months, and the constant “Hi, I’m your new rep” emails erode trust.
Quota attainment is low, pressure is constant, and job security feels unstable.
Salesforce looks great on a résumé, but candidates should know the SMB segment is extremely high pressure, lacks enablement, and offers little control over success.
1.9
Oct 18, 2025
1 Useful
