Brand new CEO seems good so far, but it's really... | Smartsheet Reviews

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Smartsheet

1,432 Employee Ratings

1,432 Ratings

94% Verified

3.3

Engaged Employer

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Current Employee

3.9

Oct 29, 2025

Brand new CEO seems good so far, but it's really too early to make a clear judgement on him. We seem to be actually releasing quality new features whereas it had been stagnant for awhile. The big question is if our pricing and packaging changes will help or hurt us long term. Customers were rightly very upset about it because we didn't have the administrative features in the product to support managing users effectively and the administrative features we did have were riddled with bugs. Now that we're slowly stabilizing on the new subscription model front, I'm watching closely to see if our largest customers continue to grow with us or start to churn. At the end of the day, Smartsheet still has an amazing product so I'm cautiously optimistic.

1 Useful

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Former Employee

2.4

Dec 18, 2023

New management running out of Boston are eager to put new reps on PIP in as little as 3 months in the role. Very cliquey for reps who were with the company before Covid.

6 Useful

Former Employee

3.1

Jul 17, 2025

It was an overall good experience. Weird timing starting while no one was in office, not sure if that has changed. Could do better at having teams that are all in one place

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