My first year was fantastic: incredible... | Zendesk Reviews

Back

Zendesk

1,421 Employee Ratings

1,421 Ratings

91% Verified

3.2

Engaged Employer

Rate this Company

RepVue Score

0

Home Companies ZendeskEmployee Reviews

Back to Reviews

Former Employee

2.0

Feb 1, 2024

My first year was fantastic: incredible management, product was received well and in demand, ample opportunity for growth, fair quota made up for terrible base pay (42k when I started) and the culture was so fun to be a part of. Work hard, play hard. Then the company sold to a private firm. They are gutting the company. Layoffs, weak management, no career development focus, no job opportunities, no transparency into inner workings of the company. After seeing what it was and what its become, I would not recommend working here. A really sad fall from grace.

4 Useful

Browse Other Reviews

Former Employee

3.3

Apr 9, 2025

micromanaged to hell. low % of teams hitting quota, morale was low. different crap thrown at us every week. was a AE/AM hybrid role and was overall pretty awful.

Useful

Current Employee

3.6

Oct 19, 2025

Good product but AI is reshaping the CX / EX SaaS industry. I'm not sure about the long term's prospects of the Zendesk AI path. The competition is making it way easier for the end customer.

Useful