Job Description
Location requirements:
Remote based role. Open to candidates in New Jersey, New York and Pennsylvania.
About the Role:
Join our dynamic sales engineering team at BigPanda, where you'll play a pivotal role in supporting our enterprise sales efforts. Collaborating closely with our sales partners, you'll drive business opportunities and ensure our customers derive maximum value from our solutions. To excel in this role, you should bring previous experience in sales, customer-facing engineering, or have been an end-user of enterprise monitoring and IT operations technologies. Your ability to clearly communicate BigPanda’s business value in alignment with customer objectives while effectively positioning our technology and product capabilities across executive, business, and technical levels is essential. We're looking for ambitious, self-motivated individuals ready to make an impact.
Responsibilities
- Lead potential customers enthusiastically towards the anticipated business outcomes achievable with the BigPanda platform.
- Deliver exceptional product demonstrations characterized by compelling storytelling, illustrating how our software delivers value to customers through real-life examples and anecdotes.
- Manage proof-of-value projects comprehensively, showcasing how our solutions effectively address customers’ challenges from inception to completion.
- Promote our solution at various field events, including conferences, seminars, trade shows, and speaking engagements.
- Continuously pursue skill enhancement and stay abreast of developments in BigPanda’s solutions, as well as industry trends and technologies.
- Collaborate closely with sales partners to assess, advance opportunities, and strategize sales approaches within client accounts.
- Foster collaboration with diverse internal teams at BigPanda, including product management, engineering, customer success, and marketing.
- Demonstrate a genuine passion for sales engineering and engaging with customers.
Requirements
- Minimum of 3-5 years of experience working with enterprise monitoring and event management solutions in large-scale environments.
- Minimum of 1-2 years of experience in a sales engineering role with a SaaS or traditional software vendor with a demonstrable record of success. Experience in start-ups or early-stage companies is a plus.
- Must be able to work in a fast-paced environment, juggling many tasks, working with many constituents, and all the while keeping BigPanda’s business objectives and the customers’ success at the top of mind.
- Broad general knowledge of the enterprise monitoring and event management tools landscape, with a deeper understanding of a few specific solutions (e.g., Nagios, AppDynamics, Prometheus, Zenoss, Datadog, NewRelic, Splunk, Netcool, CA, HP, Oracle Enterprise Monitoring or AWS CloudWatch).
- Broad general knowledge of Amazon Web Services, Google Cloud Platform, or Microsoft Azure, and understanding of monitoring in dynamic, public cloud environments.
- Experience in integrating ITSM tools such as ServiceNow, Jira, or Remedy with monitoring tools is a strong plus.
- Should be comfortable working with scripting languages such as Python and Javascript and be familiar with complex web application architectures and their associated technologies such as messaging environments and databases.
- Should be comfortable navigating and troubleshooting Linux and Windows server OS issues, network and firewall problems, web and application server problems, database issues, and virtualization or cloud infrastructure problems.
- Should have strong presentation skills that engage the audience and inspire confidence. This should include live product demos and technical deep-dive sessions, and the candidate should be a strong teacher.
- Up to 50% travel
About Us:
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.
With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses as well as a combined total of eighteen (18) weeks fully paid leave for all new parents
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Market competitive salary with an anticipated OTE compensation range of $188,000 - $250,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
