CX has become a 'good to have' and with the... | Medallia Reviews

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Medallia

430 Employee Ratings

430 Ratings

91% Verified

3.0

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Former Employee

3.3

Oct 19, 2023

CX has become a 'good to have' and with the recent changes in management, lay-offs and other PE pressures, it has become a hard to sell and hit targets.

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Current Employee

2.0

Dec 16, 2024

Sales management and company infrastructure are poorly arranged and suboptimal at acquiring new business. Especially so, when marquee logos are concerned. It's almost a surprise when new conversations are opened at large enterprises and mobilizing a capable team of strategic support is saved for reps who are now selling (after nearly a decade of struggles) and...Read More

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Former Employee

2.3

Aug 18, 2025

Fully remote role is amazing. There are people there who are very smart and great to work with. Other than those two, it is a sinking ship and I don’t recommend it to any level of seller. Company is not hitting their numbers, managers will micromanage you and want full autonomy of your deals, all the leadership came from Qualtrics and has completely changed the...Read More

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Former Employee

4.0

Apr 10, 2025

My overall experience was very positive. While I worked under several managers and there were some changes at the executive VP level, the company maintained a strong culture throughout. The people were fantastic, always supportive and willing to help. The products consistently rank at the top of Forrester and Gartner reports for a reason. It was truly rewarding to...Read More

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