Not a lot of inbound leads. Most organizations... | NiCE Reviews

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NiCE

492 Employee Ratings

492 Ratings

90% Verified

3.2

Engaged Employer

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Current Employee

3.9

Feb 27, 2025

Not a lot of inbound leads. Most organizations are 90% of the way through a sales cycle before they reach out to us. NICE has the worst internal tech stack for the sales team. Nothing for AEs to use to help with prospecting. You must have a PhD to understand the compensation structure. It's very hard to understand how to structure a deal to ensure you are getting paid how you should. Great product, but just wouldn't recommend unless you are willing to sit in a seat for a long time before you really start making money.

1 Useful

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Former Employee

2.0

Feb 28, 2024

Major lack of SMB-specific training. When I was hired, leadership was in major disarray and did not have direction or support for months. Since NICE acquired InContact, it has become very cutthroat and a rather toxic environment. No clear path to success.

1 Useful

Current Employee

3.1

Jun 11, 2024

I love the technology. Really resonates, and customers have no problem telling us we're superior to our competitors even when we lose a deal. Biggest problem is lack of leadership within Sales organization. Overlays are suspect and looking for handouts it appears. Maybe it's just the area we're in

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