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Former Employee Typical SaaS company. Was fun and exciting in the beginning (2010’s). Then new leadership stepped in - became highest paid tech CEO, brought in all Microsoft friends, and gobbled up all incentives to keep money at the top (head of NA sales has zero sales experience, Global head of sales was customer success leader?, no more RSU’s and incentive stocks for anyone below a level 8/VP, etc). Once we wen through the whiplash of ipo, privately bought by SAP, just to be spun out and then acquired by a PE firm it was evident this was all for the max amount of money for the founders and execs while laying off and removing incentives for people who had 10+ years with the company. Now they sit with most tech companies scrambling to throw AI at an exhausted nice-to-have CX industry with little to no innovation over the past 6 years. So now they are looking to bundle their research services with tech in order to get a break-even spin out from their Private Equity firm, which is likely kicked down the road now with a massive $8bn acquisition to try and buy some of the healthcare market back
2.1
Nov 13, 2025
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