Current Employee4.0Mar 28, 2025Company is good to work for. However policies and leadership are lacking and it seems to be getting worse ever since the company was purchased by private equity. Training is good. Zendesk is a reputable company that I think anyone should work for. The product is a strong market fit and their AI offerings are second to none.
Company is good to work for. However policies and leadership are lacking and it seems to be getting worse ever since the company was purchased by private equity. Training is good. Zendesk is a reputable company that I think anyone should work for. The product is a strong market fit and their AI offerings are second to none.
Former Employee3.3Feb 5, 2025At Zendesk I started with a fantastic experience, consistently exceeding my quota and thriving in a high-performance, customer-focused culture. The compensation structure was strong, and the environment fostered growth and success. However, after being sold to a private equity firm, things changed—compensation declined, the culture deteriorated, and territory...Read More
At Zendesk I started with a fantastic experience, consistently exceeding my quota and thriving in a high-performance, customer-focused culture. The compensation structure was strong, and the environment fostered growth and success. However, after being sold to a private equity firm, things changed—compensation declined, the culture deteriorated, and territory...Read More
Current Employee3.6Nov 6, 2025Overall the culture is still the Zendesk culture (talented and nice people) despite the cost cutting that prevailed lately. A shift is happening from an easy to use solution for service agents to specialized AI focusing on automation
Overall the culture is still the Zendesk culture (talented and nice people) despite the cost cutting that prevailed lately. A shift is happening from an easy to use solution for service agents to specialized AI focusing on automation
