Account Manager

POSITION SUMMARY 

As an Account Manager, you will build strategic relationships with our existing clients to drive revenue, stimulate growth and maximize client lifetime value.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

• Grow customer accounts via new product sales and expansion of existing product and services engagements.
• Develop new pipeline opportunities within a set of named install base accounts
• Consult existing clients on their internal process to drive change and expand the use of UpKeep’s product offerings
• Develop, manage, and forecast a sales pipeline through regular engagement, outreach, and partnership with customer success & implementation team 
• Own contract negotiations and close the sale before handing off to the Customer Success and Implementation team
• Meet or exceed monthly and yearly revenue quota

EXPERIENCE  

• 3+ years experience in account management or customer success upselling and cross-selling, preferably in B2B SaaS
• 1+ year of working with self-sourced or passive leads
• Maintenance, Manufacturing, and Facilities sales industry experience a plus
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Bachelor's Degree with equivalent experience a plus

KNOWLEDGE 

• Demonstrated, proven success in relationship building, pipeline management, prospecting, contract negotiation and closing customers in a high-paced sales environment
• Proficiency with CRM applications such as Salesforce
• Experience with SalesLoft, Zoominfo, Postal.io, Chorus, and Chili Piper is a plus
• Organized and detail-oriented
• Selling solutions over the phone with persuasive closing techniques
• Ability to work independently and as part of a team in a highly dynamic and fast paced environment
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills 

DESIRED BEHAVIORS 

• Receptive to change – is flexible. Seeks and adopts improved approaches and processes. 
• Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance. 
• Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary. 
• Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities.  
• Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn.  
• Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.  
• Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work.   
• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.  
• Act as a good citizen of UpKeep.     

COMPENSATION

This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The base pay for this role is $80,000 USD per year ($160,000 OTE).