Good product - but rough "selling" inside of... | Twilio Segment Reviews

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Twilio Segment

480 Employee Ratings

480 Ratings

91% Verified

3.5

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Current Employee

2.7

Feb 11, 2025

Good product - but rough "selling" inside of Twilio. Not a ton of support for the Segment product and/or vision of how to make Twilio/Segment work together. A VERY small number of people within SMB, MM, and Enterprise have ever hit their number (reps or management), maybe 3 to 5 per year (in each org). It is a GOOD product, and it definitely works, but it just is not really "working" inside of Twilio.

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Current Employee

2.1

Apr 13, 2024

Great talent in seat but Segment has gone through an identity crisis in the last 18 months. No direction from leadership and R&D is playing catch up with the competition

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Current Employee

2.3

Mar 6, 2025

Lackluster across the board, good base, awful compensation plan changes, penalizing reps for churn and contraction regardless of reasons for churn (I.e. bankruptcy etc), middle management atrocious, OTE substantially lower, RSUs excellent.

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